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Privacy Policy

In all cases, “we”, “us” or “our” refers to Lagan Operations & Maintenance Limited, a company registered in Northern Ireland, company registration NI041431.

We do not collect any information about individuals other than cookies, except where it is knowingly provided directly to us by those individuals to enable us to contact them by providing name and contact details when making an enquiry.

1. GDPR basis for processing

Under the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and EU GDPR, the lawful basis we rely on for collecting and processing any personal information from you is only:

(i) where we need the personal information to process a request from you, 

(i) where the processing is in our legitimate interests and not overridden by your rights, or 

(i) where we have your consent to do so. You can remove your consent at any time by contacting

We use any information that you have given us to enable us to provide information that may be useful to you given the nature of your enquiry and we therefore have a legitimate interest in using the information.

2. Your rights under GDPR

Under GDPR, you have the following rights:

2.1 The right to be informed

2.2 Right of access

2.3 Right to rectification

2.4 Right to erasure

2.5 Right to restrict processing

2.6 Right to data portability

2.7 Right to object

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to whom we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data controller at

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible.  If a child under 16 years of age has provided us with personal data, their parent or guardian may contact our data controller at

3. How we store and use your information

We have a cloud-based storage system for retaining your information and we will store securely on our systems during the period of correspondence and for a reasonable length of time afterwards. 

Personal information is deleted in line with good practice guidelines.

We may share your information with Lagan Services Limited who provide data processing services to us.

We will never supply your personal information to anyone outside the companies in our group, unless we are obliged or permitted by law to disclose it.

4. Disclaimer

Our website aims to represent the general capability of our company and outline appropriate contact details to facilitate additional lines of enquiry. The information contained in this website is for general information purposes only.

All content on our website is free of any warranty and we will not be responsible or liable from reliance placed on any information provided on it.

We shall not be liable for any loss or damage that may result from the use of information contained within our main website or individual company sites as a consequence of any inaccuracies, omissions, viruses or other contaminating properties.

5. Copyright

The contents of this website are copyright of Lagan Operations & Maintenance Limited. No copying of any words, images, graphic representations or other information contained in this web site is permitted without the prior written permission of Lagan Operations & Maintenance Limited.

6. Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in Section 7 Contact information so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner, you may contact a supervisory authority.  You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with the supervisory authority in the UK by contacting the ICO ( 

7. Contact information

Our company contact details are: Lagan Operations & Maintenance Limited, Rosemount House, 21-23 Sydenham Road, Belfast BT3 9HA.

If you have any questions, concerns or complaints, you may contact our data controller / privacy officer at: or by writing to the above address and marking for the attention of The Data Controller

8. Cookies

Please refer to our separate Cookie Policy as published on our website.